North American Network Operators Group
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Re: Followup British Telecom outage reason
- From: jerry scharf
- Date: Mon Nov 26 11:34:46 2001
--On 11/26/2001 09:22:01 AM -0500 Christopher A. Woodfield wrote:
My first thought in response to this is the vendor's support costs -
wouldn't shipping more reliable images bring down those costs
signficantly? Or is it just that the extra revenue opportunities gained
by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support
savings?
-C
What's the upside to $ROUTER_VENDOR in reducing support cost? They already
make money on the support but can't make too much, so a reduction in cost
would probably imply a reduction in revenue. Also, given that network
engineering rarely make support cost a key issue in vendor selection and
negotiation, reducing support costs look like they have little payback to
$ROUTER_VENDOR in terms of equipment sold. With that,
$WHIZBANG_FEATURE_DU_JOUR, sure looks like a good profit decision.
To change this, stop buying gear from vendors that charge too much for
support.
just my jaded opinion,
jerry
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