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North American Network Operators Group

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RE: BT network outage

  • From: Kevin Gannon
  • Date: Thu Nov 22 08:36:18 2001

Just imagine the poor guys in the NOC ;-).
Imagine the length of the queue of PHB's
(pointy headed boss) "When will it be fixed",
"Root cause analysis meeting in 5mins" ect ect

I am interested to hear comments from people
on how they manage the aftermath of P1 problems ?
Also managing the manager Vs Techies during the


-----Original Message-----
From: []On Behalf Of
Neil J. McRae
Sent: 21 November 2001 23:18
To: Sean Donelan
Subject: Re: BT network outage

> The joy of single provider service.  British Telecom lost most
> of its national IP backbone on Tuesday affecting DSL and Dialup
> service across multiple ISPs in the UK.  According to news
> reports, this affected almost all DSL service in the UK.
> What happened to BT?  Is this a unique "feature" of the UK marketplace
> or can the same thing happen in the USA?

No one will ever know but I'd guess it was self inflicted, it didn't
affect all providers though, my partner has DSL via one provider
that was not affected, I've got DSL though another provider
and that was affected [although the DSL boxes are less than 10 feet
apart and go into the same exchange!]

The issue in the UK around BT's ownership of the loop will never end
as long as we have a government and more importantly a regulator 
that continues to think that "BT knows best".


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