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Re: FIBER CUT: Dallas to West Coast
- From: John Fraizer
- Date: Thu Aug 30 05:49:37 2001
On 29 Aug 2001, Sean Donelan wrote:
>
> On Wed, 29 August 2001, Patrick Greenwell wrote:
> > On Wed, 29 Aug 2001, Brian Whalen wrote:
> > > Routing around the problem, what a concept. More backup for the 2xt1 shop
> > > to contimue doing it..
> >
> > I'm still awaiting the list of providers that never have a circuit go
> > down. :-)
>
> Every carrier has had a circuit go down. The difference is the carrier's
> response, in particular how well they keep their customers informed.
>
Like, don't lie to the (BGP) Customer. They generally have already
researched the problem and will KNOW when you are. I'd rather hear a "we
don't know yet" than have some first level NOC monkey make up some story
filled with buzzwords he's heard from upper level NOC monkeys perviously
or to have them blame Tier-1 Carrier-X when from the outside world, I can
reach _ALL_ of Tier-1 Carrier-X's other customers served from the same
POP.
---
John Fraizer
EnterZone, Inc
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