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Reality Check

  • From: Timothy R. McKee
  • Date: Wed Mar 14 14:17:47 2001


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Let's have a reality check here.

Our job as **OPERATORS** is to provide our subscribers with simple and
reliable access to what they consider as the Global Internet.  They have the
following 2 reasonable expectations:

1) That they can access any publicly acessible web, ftp, email, etc server
anywhere in the world by using the destination's published textual address.
Without, I might add, having to know that certain locations require loading
a special plug-in, changing their resolver, or artificially padding the
name.

2) That their customers or prospective customers can access any server OF
ANY TYPE that they declare to be public by means of a single published
textual address, usually in URL format.  Again, with the same caveats as
item 1.

   *************************************************
   ** I challenge anyone to prove to me that      **
   ** their actual customers DON'T expect this!!! **
   *************************************************

Remember that, regardless of theoretical arguments, _WE_ are the ones that
have to deal with the messes that result from things like this...  _WE_ are
the ones who will have to pay for the increased NOC and Tech Support staff
and phone charges...

Tim
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