North American Network Operators Group
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Re: Example of good customer communication
- From: Steve Sobol
- Date: Fri Apr 28 23:34:29 2000
Sean Donelan wrote:
> CSX experienced a communication outage this morning in their MCI/Worldcom
> supplied network. Here is an example of CSX's customer notification
>
> http://www.csxt.com/cus/pressview.cfm?ID=3191
Very well-written. Concise, to the point, and doesn't attempt
to hide anything.
--
North Shore Technologies, Cleveland, OH
http://NorthShoreTechnologies.net
sjsobol@NorthShoreTechnologies.net - 888.480.4NET - 216.619.2NET
"Never attribute to malice events more properly attributed to corporate
greed." --Me, March 28th, 2000
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