North American Network Operators Group|
Date Prev | Date Next |
Date Index |
Thread Index |
Author Index |
Re: Need routing engineer from Verio
- From: john heasley
- Date: Sun Feb 27 20:58:43 2000
On Sun, Feb 27, 2000 at 08:36:01PM -0500, David Diaz wrote:
> Well it's happened again. It was easy to see this one coming. I
> think we all know when and what we should post. It's important to
> try and email and yes even a PHONE call the the repective NOC. That
> is why we have them 24x7 with lots of fancy screen.
> What I think is import for the new engineers is to have a list of
> those phone numbers handy. Lauren Nowlin was nice enough to import
> her list of every noc into my Palm. I think it would be wonderfully
> useful to make such a Palm list public so every engineer can have it
> handy everywhere they are.
> Backbone web sites dont always do a job of making the number easy to
> find. Not to mention when we experience an outage with that backbone
> we cant reach the web page.
a web page exists with a list of contacs for many of the NOCs.
> Just wanted to turn something negative into a possible positive. For
> the record Randy responded within minutes. Impressive.
> At 3:40 PM -0800 2/27/00, Rizzo, Mark wrote:
> >Yes, I did send to peering and noc a few minutes later. I was not sure how
> >quickly the peering email addressed was polled so I was looking for some
> >help sooner from a clueful person on this list. (Which I have mostly
> >received, minus the few requisite hate mails)
> >-----Original Message-----
> >From: TTSG [mailto:email@example.com]
> >Sent: Sunday, February 27, 2000 2:53 PM
> >To: firstname.lastname@example.org
> >Cc: MRizzo@eahq-exchange.ea.com; email@example.com
> >Subject: Re: Need routing engineer from Verio
> > >
> > >
> > > > Hello, I need to contact someone from Verio that can help me sort out a
> > > > routing issue between Verio and my company.
> > >
> > > posted two minutes after mail sent to firstname.lastname@example.org and no mail sent
> > > email@example.com. brilliant.
> > >
> > Ya blame him? With the response times and cluelessness factor I've
> >into with various Verio departments, I'm suprised he bothered at all.
> > Tuc/TTSG
> Thank you,
> David Diaz
> Chief Technical Officer
> Netrail, Inc
> email: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
> pager: email@example.com
> NOC: 404-522-1234
> Fax: 404 522-2191
> Build 1: 46 cities nationwide -- COMPLETE
> Build 2: 80 OC48s Nationwide [no typo]
> ++ FAILURE IS NOT AN OPTION! ++