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Re: Cisco TAC KRAP !!
- From: Neil J. McRae
- Date: Sat Jun 26 08:03:47 1999
> About Ascend TAC: It depends on which issue you ask them.
> If you have Problems with MAX or TNT or "access equipment" you might
> have a problem :-))
> If you are talking with them about "core switches" like our (now lovely
> workingi) BSTDX 9000's we purchased from them, you get 1A (means
> FANTASTIC SUPPORT) service and support.
ahahaha, Yah right. Maybe in Germany but in the UK their support
of Cascade products is terrible. Their account management is non-existent.
We dumped all our ascend kit because of the absolute crap support in
Europe, Ascend are talking to various other bits of COLT now but
they don't stand a hells hope of selling anything. We just bought some
lovely new AccessPath boxes.
Neil J. McRae - Alive and Kicking.