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Re: open relays at Earthlink
- From: Brandon Ross
- Date: Mon Aug 24 20:37:29 1998
On Mon, 24 Aug 1998, Aaron Goldblatt wrote:
> Of course it's a boneheaded way to run an Internet business, if you plan to
> be a decent Netizen. But consider: Companies like flash.net,
> earthlink.net, mindspring.com, uu.net, etc., all exist for a single
> purpose: to make money. It is -costly- to fix broken configurations that
> have a direct impact on customers.
I think we do an extremely good job of making sure our configurations are
not broken in any way that would make us a bad Netizen. If you believe
otherwise and have already tried going through normal channels
(email@example.com or firstname.lastname@example.org for example) and
haven't gotten satisfactory resolution, please don't hesitate to let me
know. We really do take our Core Values and Beliefs
(http://www.mindspring.com/aboutms/core.html) seriously, and they don't
just apply to direct customers.
> You have to pay the support personnel to wade through the email and
> handle the calls. You may have to pay for he calls if you're dumb
> enough to have an 800 number for support.
There's no surviving in this business without it. The customers demand
it. It's just a cost of doing business.
> Or you can continue to allow people to spam, which doesn't cost anything in
> any quantifiable manner, and annoys your support staff a whole lot less.
And makes you look really bad to your peers, who, in this line of business
are also your customers and suppliers.
Brandon Ross Network Engineering 404-815-0770 800-719-4664
Director, Network Engineering, MindSpring Ent., Inc. email@example.com
Stop Smurf attacks! Configure your router interfaces to block directed
broadcasts. See http://www.quadrunner.com/~chuegen/smurf.cgi for details.