Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: open relays at Earthlink

  • From: Brandon Ross
  • Date: Mon Aug 24 20:37:29 1998

On Mon, 24 Aug 1998, Aaron Goldblatt wrote:

> Of course it's a boneheaded way to run an Internet business, if you plan to
> be a decent Netizen.  But consider:  Companies like flash.net,
> earthlink.net, mindspring.com, uu.net, etc., all exist for a single
> purpose: to make money.  It is -costly- to fix broken configurations that
> have a direct impact on customers.

I think we do an extremely good job of making sure our configurations are
not broken in any way that would make us a bad Netizen.  If you believe
otherwise and have already tried going through normal channels
(abuse@mindspring.net or hostmaster@mindspring.net for example) and
haven't gotten satisfactory resolution, please don't hesitate to let me
know.  We really do take our Core Values and Beliefs
(http://www.mindspring.com/aboutms/core.html) seriously, and they don't
just apply to direct customers. 

> You have to pay the support personnel to wade through the email and
> handle the calls.  You may have to pay for he calls if you're dumb
> enough to have an 800 number for support.

There's no surviving in this business without it.  The customers demand
it.  It's just a cost of doing business.

> Or you can continue to allow people to spam, which doesn't cost anything in
> any quantifiable manner, and annoys your support staff a whole lot less.

And makes you look really bad to your peers, who, in this line of business
are also your customers and suppliers.

Brandon Ross            Network Engineering     404-815-0770 800-719-4664
Director, Network Engineering, MindSpring Ent., Inc.  info@mindspring.com
                                                            ICQ:  2269442

Stop Smurf attacks!  Configure your router interfaces to block directed
broadcasts. See http://www.quadrunner.com/~chuegen/smurf.cgi for details.






Discussion Communities


About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home


Merit Network, Inc.