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Re: Today's Outage
- From: Sean Donelan
- Date: Wed Aug 12 08:24:18 1998
>> Well, today's outage is a small one. Southwestern Bell lost power
>> to their central office in Ladue, Missouri (just outside of St. Louis).
>> This affects all local telephone service in Ladue and several
>> surrounding communities. No big deal, except our Network Operations
>> Center happens to receive its local dial tone from the Ladue central
>No big deal for yourselves maybe, but we had several hundred ISDN
>customers hammer or NOC at that time, since all BRI's in SE MO are served
>out of that CO.
The preliminary report says 66,000 phone customers lost phone service
for about two hours. The CO outage also affected 9-1-1, hospital and
other emergency services for 5 cities and surrounding areas. I'm assuming
this is only counting POTS service because we saw some ISDN and data
circuits out-of-service for 10-12 hours. Unfortunately due to Southwestern
Bell corporate policies, I can't conduct the usual 'due diligence' I
do with our CLEC providers.
Finally around 5am, Southwestern Bell started accepting trouble tickets
again. They wouldn't accept them earlier until their techs gave the
>I did talk to someone about the problem, but unfortunatly, SWBT has moved
>their NOC to KC and they were clueless to the problem, and their battery
>ran dry, and the generator failed to start.
Cluelessness is not an attribute restricted to ISPs. Southwestern Bell's
official spokesperson was quoted:
"Cordless phones won't work during power outages because they need
electricity to operate. As a safety precaution, he recommended keeping
a spare corded phone."
Oops, I think he picked up the wrong script. He needed the Central office
failure script, not the Cordless phone failure script.
When I was growing up, my next door neighbor was the president of
Southwestern Bell Telephone and we got phone service out of this same
Central Office. I guess things have declined a bit since the current
president moved the corporate offices to San Antonio, Texas.
Sean Donelan, Data Research Associates, Inc, St. Louis, MO
Affiliation given for identification not representation