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[NOOP] 24x7 NOC..

  • From: Joe Kawa
  • Date: Mon Oct 06 13:14:39 1997

Sent again due word wrap.  I apologize for the mistake.
Thanks David.

Jamie Rishaw & The Group,

Scott and several others bring some important issues to the table.  
Among other things, you will have to base your decision on your 
controllers' level of experience, coverage during peak periods, 
number of personnel, and trying to avoid long hours (burnout).

At SAVVIS, I have been able to meet these challenges with 
9 controllers in a 24x7 Network Control Center.  I am very fortunate 
to have exceptional people.  They are a mature group and collectively 
span a wide range of experience.  Also, the support given to me by 
the "World Class" group of SAVVIS engineers enables us tremendous 
flexibility.

We have implemented a five day work week of 8 hour days.  
It consists of 3 people on permanent shifts.  The shifts run 
from 0700 - 1500, 1500 - 2300, and 2300 - 0700 respectively.  
Since each shift operates in a similar fashion, so let me describe 
one of them in more detail.

Person 1 works Monday through Friday.  Person 2 works Tuesday 
through Saturday.  Person 3 works Sunday through Thursday.  This 
provides for two people covering Monday through Friday and negates 
the same person from having to work both weekend days.

Additionally, to allow everyone the opportunity of working the 
Monday through Friday shift, we move at six week intervals.  
When moving, person 1 moves to person 3, person 2 moves to person 1, 
and person 3 moves to person 2.  The effect is 5 days on, 1 off, then five 
days on for two of the movers and a 4 day weekend for the other.  
Effectively, a person loses a day off during two moves which is always 
made up in the form of a 4 day weekend on the third move.

Even more incentive is provided by allowing my later shifts first crack 
at day shift openings as they present themselves.  I try to only fill the 
later shifts with people intended for that requirement.

Good luck in sorting things out, 
the NANOG group has been a terrific source of information 
and discussion for me, and I hope I've provided some additional ideas, 

Thanks,

Joe

Joseph B. Kawa
Senior Consultant, Manager,
SAVVIS Network Control Center

joek@savvis.com





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