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Broken US domain nameserver run by family-names.com

  • From: Bill Sommerfeld
  • Date: Tue Jan 07 17:36:25 1997

This is a report of a small-scale, but real, problem.  I have
attempted to resolve this through channels and haven't gotten
anywhere.

Roughly 5-6 years ago, I registered orchard.medford.ma.us with the ISI
US domain registrar, as an MX record pointing at bloom-beacon.mit.edu.
I began using that address shortly thereafter for non-work-related
email.

At some point last summer, the medford.ma.us domain was delegated to
family-names.com.

Some time in the last 24 hours, the MX record served up mysteriously
changed to point at the non-existant host

	bloom.beacon.mit.edu

and all my incoming mail started bouncing.

I became aware of this shortly before noon today.

All efforts to contact anyone at family-names.com have failed; they
have a phone number (which is answered by an answering machine) and
email (which hasn't been answered).  I've been calling once an hour or
so for the past six hours and haven't yet gotten a response.

family-names.com is purportedly located at a business park in Roanoke,
VA:

% whois family-names.com. 
Family Names, Inc. (FAMILY-NAMES-DOM)
   2018 Electric Road, Suite 174
   Roanoke, VA 24018
   US

   Domain Name: FAMILY-NAMES.COM

   Administrative Contact, Technical Contact, Zone Contact, Billing Contact:
      Barnes, Jody Jay  (JJB18)  jody@FAMILY-NAMES.COM
      540 772-1034

The errant servers are ns1.family-names.com and ns2.family-names.com
which appear to both be behind the same MS.UU.NET router in Miami,
Florida:

traceroute to ns1.family-names.com (208.199.236.8), 30 hops max, 40
byte packets
 1  is1.bedfo.MA.tiac.net (199.0.65.27)  70.547 ms  69.026 ms  81.773
ms
 2  core-fddi4-0.bedfo.MA.tiac.net (199.0.65.1)  75.132 ms  70.485 ms
67.667 ms
 3  903.Hssi3-0.GW1.BOS1.ALTER.NET (137.39.135.113)  68.955 ms  74.218
ms  69.726 ms
 4  Fddi0-0.CR1.BOS1.Alter.Net (137.39.35.2)  132.189 ms  77.84 ms
78.156 ms
 5  103.Hssi4-0.CR1.ATL1.Alter.Net (137.39.30.70)  116.038 ms  108.339
ms  106.268 ms
 6  109.Hssi4-0.GW1.MIA1.Alter.Net (137.39.31.10)  215.531 ms  126.527
ms  129.444 ms
 7  Fddi0.AR1.MIA1.Alter.Net (137.39.33.5)  123.469 ms  123.53 ms
123.201 ms
 8  Max5.Miami.FL.MS.UU.NET (207.76.6.138)  127.192 ms  126.031 ms
126.636 ms
 9  208.199.236.1  171.087 ms  162.706 ms  150.055 ms
10  * * *
^C

Alternet customer service has not been helpful.

Anyone out there with a clue about this outfit or any suggestions on
where to go next?

Thanks in advance for any pointers..

						- Bill

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