NANOG-futures

[Michael Smith]

On Mar 20, 2008, at 8:44 PM, Cat Okita wrote:
> On Thu, 20 Mar 2008, Michael Smith wrote:
>> I think we're saying the same thing; I'm advising we expand the FAQ  
>> to
>> include off-NANOG resources that will be helpful to the new folks,
>> rather than having 50 people refer someone to the same outside
>> resource.  I'd much prefer that to the repetitive Descartian "who/ 
>> what
>> are we" debates that arise every time we someone asks a simple
>> question about how to configure their device.
>
> Do you mean something like the existing section about other places to
> try asking questions?
>
Yep.  Perhaps a tacit agreement amongst us to refer new folks, in a  
polite way, to that resource when it's apparent that is where they  
need to be.  And then we agree to update that resource so that's it's  
current and helpful.

> I believe that we've misplaced the "I'm an end-user customer, and $foo
> isn't working" section - but that boiled down to "Call your ISP, not  
> us".
>

Which is ironic given that, in many cases, $isp is us.  :-)

Mike

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