Update regarding calling Merit's name telephone number:734-964-9430

[Elwood J. Downing]

We are experiencing some technical difficulties with transferring calls 
that are received at Merit's main reception desk, 734-964-9430. The main 
technical problem has been with transferring calls from the main reception 
desk to a Merit Staff Member, some callers are experiencing a disconnect 
when transferred, some are experiencing 'dead air' when transferred. We are 
currently working on these problems and apologize for the inconvenience 
this may have caused you.

You can contact your respective Merit Support Team directly at: 
<http://www.merit.edu/mn/support/> for assistance with reaching a Merit 
Staff Member.

We have also received questions regarding Merit's fax number not appearing 
on your fax receipt. We have experienced problems with our fax line because 
of an analog to digital signaling conversion. We ordered an analog line and 
are forwarding the incoming fax calls to this temporary fax number. Since 
this is a temporary fax number, we do not want our Members and Affiliates 
to send faxes to this temporary number. Therefore, we temporarily removed 
the number from appearing on outgoing faxes. We are in the process of 
having our fax number: 734-647-3185 moved back to the analog system.

If you have any questions or continue to experience problems reaching 
Merit's main reception number, please send e-mail to your respective Merit 
Support Team or feel free to contact me directly at ejd@merit.edu or 
734-936-2040.

Regards,
--Elwood

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Elwood J. Downing                      e-mail: ejd@merit.edu
Merit Network                             Phone: (734) 936-2040
Merit Member & Affiliate                Fax: (734) 647-3185
Services, Mgr.
   "The Buddhists say, when the student is
       ready, the teacher will appear."