New MichNet numbers: Lapeer & Port Huron

[Scott Gerstenberger]

IMPORTANT NOTICES

The following two notices should be forwarded to all
MichNet users who use the current MichNet dial-in numbers
in Lapeer (810-667-7248) or Port Huron (810-364-1503).

--------------------------

Lapeer MichNet Dial-in

Merit is pleased to announce the activation of 810-538-2200 
as our new Lapeer MichNet shared dial-in number. This new
number has many more lines than the old number and is based
on new high-speed digital modem techology. Over the next 
month or two, the new lines will begin to support the new 
v.90 high-speed modem protocol. Users who already have v.90 
modems should configure them as v.34 modems until an 
annoucement is made indicating that we have enabled v.90 
on our new lines.

In conjunction with this change, we have a special temporary
number for users in the commmunity of Hadley (810-797-xxxx).
The number is 810-245-0204. It reaches the same modem lines 
as the new main Lapeer number. This temporary number will 
likely be needed for several months as a dispute between 
several phone companies is worked out.

All other users in the local Lapeer calling area (Columbiaville,
Dryden, Lapeer itself, Metamora, and North Branch) should call 
the new main Lapeer number, 810-538-2200.

The old Lapeer number, 810-667-7248, will remain in service 
for the time being, but will be phased out after we are sure 
that the new service is working properly. For this reason, 
all users should switch to using the new numbers as soon as 
possible.

We have created a temporary email address for end users to
report telephone dialing problems associated with the use
of these new numbers. Although we have tested the service
for some time, there may still be telephone exchanges where 
calls to the new numbers do not go through properly or 
consistently. The most common evidence of these kinds of 
problems will be various recordings from the telephone 
companies, such as "all circuits are busy" or "your call 
cannot be completed as dialed". People who receive such 
recordings or otherwise have trouble *dialing* the new 
numbers may report problems directly to Merit by sending
email to tricitytest@merit.edu with the following details:

    1. Date and time of the problem
    2. Merit phone number being dialed
    3. Area code and complete phone number of the number 
       from which the call was attempted
    4. The nature of the problem (busy signal, fast busy signal,
       the recorded message heard, etc.) including the wording
       of any recorded message heard.
    5. The user's name and email (optional)

The email must contain at least the first four items above.

Note that this email address should *not* be used to report
other kinds of problems such as modem connect speeds,
password failures, disconnects, etc. Those types of problems
should be reported in the normal way, i.e. through the
appropriate channels of the organization that issued the
user his/her Merit AccessID.

--------------------------

Port Huron MichNet Dial-in

Merit is pleased to announce the activation of 810-455-2200 
as our new Port Huron MichNet shared dial-in number. This new
number has many more lines than the old number and is based
on new high-speed digital modem techology. Over the next 
month or two, the new lines will begin to support the new 
v.90 high-speed modem protocol. Users who already have v.90 
modems should configure them as v.34 modems until an 
annoucement is made indicating that we have enabled v.90 
on our new lines.

In conjunction with this change, we have a special temporary
number for users in the commmunity of Avoca (810-324-xxxx).
The number is 810-388-0855. It reaches the same modem lines 
as the new main Port Huron number. This temporary number will 
likely be needed for several months as a dispute between 
several phone companies is worked out.

All other users in the local Port Huron calling area (Goodells,
Jeddo, Port Huron itself, and Smiths Creek) should call the
new main Port Huron number, 810-455-2200.

The old Port Huron number, 810-364-1503, will remain in service 
for the time being, but will be phased out after we are sure 
that the new service is working properly. For this reason, 
all users should switch to using the new numbers as soon as 
possible.

We have created a temporary email address for end users to
report telephone dialing problems associated with the use
of these new numbers. Although we have tested the service
for some time, there may still be telephone exchanges where 
calls to the new numbers do not go through properly or 
consistently. The most common evidence of these kinds of 
problems will be various recordings from the telephone 
companies, such as "all circuits are busy" or "your call 
cannot be completed as dialed". People who receive such 
recordings or otherwise have trouble *dialing* the new 
numbers may report problems directly to Merit by sending
email to tricitytest@merit.edu with the following details:

    1. Date and time of the problem
    2. Merit phone number being dialed
    3. Area code and complete phone number of the number 
       from which the call was attempted
    4. The nature of the problem (busy signal, fast busy signal,
       the recorded message heard, etc.) including the wording
       of any recorded message heard.
    5. The user's name and email (optional)

The email must contain at least the first four items above.

Note that this email address should *not* be used to report
other kinds of problems such as modem connect speeds,
password failures, disconnects, etc. Those types of problems
should be reported in the normal way, i.e. through the
appropriate channels of the organization that issued the
user his/her Merit AccessID.


Scott Gerstenberger
Merit Network