Learn
the Essentials of ITIL
Merit Network will
present ITIL v3 Foundation, an interactive
online course on the fundamentals of the Information
Technology Infrastructure Library (ITIL), on November 7-11,
2011. Each day's session will run from 1:00-5:00 p.m. EST,
making this an excellent way to master the subject while
still being able to work part of each day. You can attend
from any location that has an Internet connection.
Merit Members can attend at a significant savings below
the course's typical retail price, and additional
discounts are available for Member organizations that send
multiple attendees. Interested attendees are asked to register
by November 1 to allow time for class materials to
be shipped.
Read more and
register
Course contents
This course provides an introduction to the lifecycle
of managing IT services to meet organizational
expectations. Through a case study, the course presents
the core disciplines of ITIL best practices. Upon
completing this course, students will be positioned to
successfully complete the associated ITIL exam required
for entry into ITIL intermediate-level training courses.
The course includes handouts and references useful after
the class, as well as practice sessions, quizzes, exam
strategies and test-taking tips. The one-hour ITIL v3
Foundation exam will be offered on the last day of class.
Who should attend?
This course is appropriate for anyone who needs to
understand the fundamentals of ITIL:
- Networking
or information technology professionals from
organizations adopting ITIL.
- Managers and
executives contemplating ITIL as a methodology for
improving operations.
- Service desk
managers, helpdesk managers and staff.
- IT analysts
and auditors.
- IT
Project/Program Managers and Directors.
ITIL is a process
that organizations often undertake as a team; it can thus
be especially valuable to have multiple colleagues take
the course at the same time. Merit Members can benefit
from the savings available for sending more than one
attendee to this class.
Details and registration
The class will run from 1:00-5:00 p.m. on November 7-11,
2011. It will be taught online via a desktop interface,
and you may attend from any location.
The registration fee for individual attendees from Merit
Member organizations is $1195. Multiple attendees from the
same Merit Member organization may attend for a special
price of $995 each. Attendees from educational and
non-profit institutions that are not Merit Members may
attend for $1395, and other non-Members may attend for
$1795. Registration includes all training materials, which
will be shipped to you.
Register for
ITIL v3 Foundation
For more
information, please contact learning@xxxxxxxxx
Merit
Network Professional Learning
http://www.merit.edu/learning
learning@xxxxxxxxx
Other upcoming events from Merit Professional Learning:
Wireless Networks and Device Proliferation
Webinar featuring Dave Mexicotte of Cisco Systems
October 27, 11:00 a.m., online
www.merit.edu/webinarseries
For Networkers Only: An Autumn Summit for Network Mavens
Merit Members can register two-for-one
November 2, Ypsilanti
www.merit.edu/networkers2011
VMware vSphere: Install, Configure, Manage [5.0]
November 7-11, Ann Arbor
www.merit.edu/vsphere2011
Desktop Virtualization 2011: A Summit for Decision-Makers
December 7, East Lansing
www.merit.edu/virtualization2011
All upcoming events are listed at:
http://www.merit.edu/learning
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