Learn
the Essentials of ITIL
Merit Network is
pleased to present ITIL v3 Foundation, an
interactive online course on the fundamentals of the
Information Technology Infrastructure Library (ITIL), an
industry-standard methodology for managing and developing
IT services.
Through the savings possible via online instruction, and
by consolidating the demand of Merit's Member
organizations, this course is offered at a significant
savings, with additional discounts available for
organizations that send multiple attendees.
Read more and
register
The course will be taught online on November 7-11, 2011.
Each day's session will run from 1:00-5:00 p.m. EST,
making this an excellent way to master the subject while
still being able to work part of each day. You can attend
from any location that has an Internet connection.
Course contents
In this course you will get an introduction to the
lifecycle of managing IT services to deliver
organizational expectations. Using an engaging case study,
you'll learn the core disciplines of ITIL best practices.
Upon completing this course, you'll be well positioned to
successfully complete the associated ITIL exam required
for entry into the future ITIL v3 intermediate-level
training courses.
ITIL v3 covers five core disciplines:
- Service
Strategy
- Service
Design
- Service
Transition
- Service
Operations
- Continual
Service Improvement
These disciplines
represent a lifecycle framework that can help an
organization better align its services, demonstrating
business value and ROI and enabling IT to provide
solutions for specific organizational needs.
The course includes handouts and references useful after
the class, as well as practice sessions, quizzes, exam
strategies, and test-taking tips. The one-hour ITIL v3
Foundation exam will be offered on the last day of class.
Who should attend?
This course is appropriate for anyone who needs to
understand the fundamentals of ITIL:
- Networking
or information technology professionals from
organizations that are adopting ITIL.
- Managers and
executives contemplating ITIL as a methodology for
improving operations.
- Service desk
managers, helpdesk managers and staff.
- IT analysts
and auditors.
- IT
Project/Program Managers and Directors.
ITIL is a process
that organizations often undertake as a team; it can be
especially valuable to have multiple colleagues take the
course at the same time. Merit Members benefit through the
savings available for sending more than one attendee to
this class.
About the trainer
This course will be taught by an instructor from
Global Knowledge, a worldwide leader in IT and business
skills training. Global Knowledge offers a full range of
ITIL courses, featuring instructors with strong real-world
experience.
Details and registration
The class will run from 1:00-5:00 p.m. on November 7-11,
2011. The course will be taught online via a desktop
interface, and you may attend from any location.
The registration fee for individual attendees from Merit
Member organizations is $1195. Multiple attendees from the
same Merit Member organization may attend for a special
price of $995 each. Attendees from non-profits that are
not Merit Members may attend for $1395, and other
non-Members may attend for $1795. Registration includes
all training materials, which will be shipped to you.
Please note the special pricing of this offering; when
offered in a classroom over three full days, this course
is typically offered for a retail price of $2195.
Register for
ITIL V3 Foundation
Scholarships available
Scholarships are available for these classes through
the Professional Learning scholarship program. Anyone from
a Merit Member organization may apply for a scholarship,
if funding to attend is not otherwise available through
the organization. Scholarship applications must be
received by September 30, 2011. We are grateful to the
Merit Community Supporters for their contribution to the
scholarship program.
Apply
for a scholarship
For more
information, please contact us at learning@xxxxxxxxx
Merit
Network Professional Learning
http://www.merit.edu/learning
learning@xxxxxxxxx
Other upcoming events from Merit Professional Learning:
Are You Managing Your Vendors? (Webinar Series)
Featuring Theresa Rowe, CIO, Oakland University
September 15, 11:00 a.m. EDT
http://www.merit.edu/webinarseries
Fall MJTS meeting
Presentations on IT cost-saving measures, IPV6, virtual data centers and more
September 27, East Lansing, Escanaba, Gaylord
http://www.merit.edu/mjts
Fall MITE Forum meeting
September 28, Ann Arbor
http://www.merit.edu/resources/mite
VMware vSphere: Install, Configure, Manage [5.0]
NOTE: Classes on October 3-7 and October 10-14 are FULL.
If you are interested in attending a future class, please let us know at learning@xxxxxxxxx
http://www.merit.edu/vsphere2011
Introduction to DNS and BIND
Learn from ISC, the developers of BIND
October 24-25, 2011, Ann Arbor
http://www.merit.edu/dns2011
DNSSEC Implementation and Deployment Workshop
Important new skills for DNS operators, from ISC
October 26-28, 2011, Ann Arbor
http://www.merit.edu/dnssec2011
All upcoming events are listed at:
http://www.merit.edu/learning
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