|
USAC IT
Upgrade
August 27, 2009
Updates
USAC continues to
prepare for the major upgrade of its systems next week as announced in the
August
13 and August
20 Special Editions SL News Brief. Following are important dates that
you will need to know in order to minimize the effects of the upgrade:
September 1 at
5p.m. EDT (next Tuesday) will be the LAST day to submit any online forms
or to interact with our database in order to get up to date status of any
type until the upgrade has been completed.
September 3 will be the
date of the last payment file run prior to starting the upgrade.
September 2-13 the
system will not be available to submit online forms or to interact with
the database.
September 14 at 9a.m.
EDT the upgrade will be completed and the system will be back in service
for all functions.
September 17 first
payment file run after upgrade.
Reminders
As with any major
systems projects, there will be things that will need to be addressed and
fixed after the upgrade has been completed. We hope that these things will
be minimal. However, you should know that we have the resources in place
to immediately address those issues and fix them as quickly as possible.
So far, we are on schedule and we are doing everything we can to maintain
the dates mentioned above. You should expect another special News Brief on
Monday, August 31 with any last minute updates and reminders.
We appreciate your
understanding and patience as we make the necessary system upgrades. Your
suggestions and help are appreciated as we work through this together.
We strongly suggest
that you file program forms online before the end of August or wait until
after the upgrade is complete.
General
reminders
- For all program forms, check your work
carefully before submitting. If you wait until the last day to file your
form online – or if you file on paper during the upgrade – and your
form is incomplete or has inconsistent information, USAC will
probably be unable to notify you until the upgrade work is
finished.
- For all forms and requests (e.g., appeals,
deadline extensions, SPIN changes, service substitutions), submit them
as soon as possible.
Follow the submission guidance in the Reference Area for each type of request, but note that
Submit a Question WILL NOT be
available as an option to submit requests during the upgrade. Remember
also that USAC will not be able to work on reviews of forms and requests
during the upgrade.
- If you have any status requests, make
them as soon as possible as well. USAC staff and the Client Service Bureau will
not have access to most USAC systems during the upgrade, and will only
be able to verify receipt of paper forms.
If you have additional
questions about the upgrade, please call the Client Service Bureau at
1-888-203-8100.
Thank you for your
continued patience and understanding.
| 
