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Learn the Fundamentals of ITIL v3
Merit Network is pleased to present ITIL v3 Foundation, an interactive online course on
the fundamentals of the Information Technology Infrastructure Library (ITIL), an industry-standard methodology for managing
and developing IT services.
The course will be taught online on April 23-27, 2012. Each day's session will run from 1:00-5:00 p.m. EST, making this an
excellent way to master the subject while still being able to work part of each day. You can attend from any location that has an
Internet connection.
Through the savings possible via online instruction, and by consolidating the demand of Merit's Member organizations, this course is offered at a significant savings. Don't miss this opportunity to come up to speed on this important approach to managing information technology.
Registration for this class has closed. If you are interested in attending it may still be possible to accommodate you. Please send email to learning@merit.edu to inquire.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver
organizational expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon
completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry
into the future ITIL v3 intermediate-level training courses.
ITIL v3 covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a lifecycle framework that can help an organization better align its services,
demonstrating business value and ROI and enabling IT to provide solutions for specific organizational needs.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes,
exam strategies and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class.
Who should attend?
This course is appropriate for anyone who needs to understand the fundamentals of ITIL:
- Networking or information technology professionals from organizations that are adopting ITIL.
- Managers and executives contemplating ITIL as a methodology for improving operations.
- Service desk managers, helpdesk managers and staff.
- IT analysts and auditors.
- IT Project/Program Managers and Directors.
ITIL is a process that organizations often undertake as a team; it can be especially valuable to have multiple colleagues take the course at the same time.
About the trainer
This course will be taught by an instructor from Global Knowledge, a worldwide leader in IT and
business skills training. Global Knowledge offers a full range of ITIL courses, featuring instructors
with strong real-world experience.
Technical information
You will need to provide the computer on which you will participate in the class. Most recent Windows and Mac OS
operating systems are supported, as well as most current browsers. Before the class you will be provided with
instructions for testing and logging into the virtual environment. Printed materials will be shipped to you.
Details and registration
The class will run from 1:00-5:00 p.m. on April 23-27, 2012. It will be taught online
via a desktop interface, and you may attend from any location.
The registration fee for individual attendees from Merit Member organizations is $995. Attendees from educational institutions and non-profits that are not Merit Members may attend for $1395, and other non-Members may attend for $1595. Registration includes all training materials, which will be shipped to you.
Registration may be canceled up to 5:00 p.m. EDT on Friday, March 30, 2012, minus a processing fee of $35. Cancellations are not available after March 30; substitutions are allowed if necessary.
Please note the special pricing of this offering; when offered in a classroom over three full days, this course is typically offered for a retail price of $2195.
Registration for this class has closed. If you are interested in attending it may still be possible to accommodate you. Please send email to learning@merit.edu to inquire.
For information please contact .
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