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Learn the Fundamentals of ITIL v3
Merit Network is pleased to present ITIL v3 Foundation, an interactive online course on
the fundamentals of the Information Technology Infrastructure Library (ITIL), an industry-standard methodology for managing
and developing IT services.
Through the savings possible via online instruction, and by consolidating the demand of Merit's Member organizations, this course is offered at a significant savings, with additional discounts available for organizations that send multiple attendees.
Register for ITIL v3 Foundation
The course will be taught online on November 7-11, 2011. Each day's session will run from 1:00-5:00 p.m. EST, making this an
excellent way to master the subject while still being able to work part of each day. You can attend from any location that has an
Internet connection.
In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver
organizational expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon
completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry
into the future ITIL v3 intermediate-level training courses.
ITIL v3 covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a lifecycle framework that can help an organization better align its services,
demonstrating business value and ROI and enabling IT to provide solutions for specific organizational needs.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes,
exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class.
Who should attend?
This course is appropriate for anyone who needs to understand the fundamentals of ITIL:
- Networking or information technology professionals from organizations that are adopting ITIL.
- Managers and executives contemplating ITIL as a methodology for improving operations.
- Service desk managers, helpdesk managers and staff.
- IT analysts and auditors.
- IT Project/Program Managers and Directors.
ITIL is a process that organizations often undertake as a team; it can be especially valuable to have multiple colleagues take the course at the same time. Merit Members benefit through the savings available for sending more than one attendee to this class.
About the trainer
This course will be taught by an instructor from Global Knowledge, a worldwide leader in IT and
business skills training. Global Knowledge offers a full range of ITIL courses, featuring instructors
with strong real-world experience.
Technical information
You will need to provide the computer on which you will participate in the class. Most recent Windows and Mac OS
operating systems are supported, as well as most current browsers. Before the class you will be provided with
instructions for testing and logging into the virtual environment.
Details and registration
The class will run from 1:00-5:00 p.m. on November 7-11, 2011. The course will be taught online
via a desktop interface, and you may attend from any location.
The registration fee for individual attendees from Merit Member organizations is $1195. Multiple attendees from the same Merit Member organization may attend for a special price of $995 each. Attendees from educational institutions and non-profits that are not Merit Members may attend for $1395, and other non-Members may attend for $1795. Registration includes all training materials, which will be shipped to you.
Please note the special pricing of this offering; when offered in a classroom over three full days, this course is typically offered for a retail price of $2195.
Register for ITIL v3 Foundation
Scholarships available
Scholarships are available for these classes through
the Professional Learning scholarship program.
Anyone from a Merit Member organization may apply for a scholarship, if funding to attend is not otherwise
available through the organization. Scholarship applications must be received by September 30, 2011. We are grateful to the
Merit Community Supporters for their contribution to the scholarship program.
Read more and apply
For information please contact .
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