Merit Advisory Council
Merit's Unique Approach to Customer Satisfaction
The Merit Advisory Council (MAC), formed in 1998, provides Merit's Members with an exceptional forum for communication
with each other and with Merit. Each year Merit's non-governing Members elect new representatives to serve on the MAC for three year
terms. The MAC meets a minimum of twice each year to discuss Merit's service and to provide direct feedback to Merit's staff
and Board of Directors.
Input at the Top
The Merit Advisory Council chair and vice chair attend Merit's biannual Board of Director Meetings to provide Member
input, and feedback regarding educational and technology service concerns within the Member Community.
An Alternative Resource
There may be some issues that an organization would rather discuss with other Members, whether it is their Merit service or any network related topic.
The MAC meets with all Members in attendance at each Merit Member Conference, and also provides an
online input form that can be used at any time.
Customer Communication
At Merit we don't just ask for Member input, we demand it. MAC members serve on special Merit committees—such as the Merit Member Conference Planning
Committee, MAC Election Committee—and provide input and advice into existing and new product and service offerings and on new and updated Merit policies.
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Aug 16, 2013
10:00 a.m. - 11:30 a.m.
Meet Me@the Bridge via video
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Oct 18, 2013
10:00 a.m. - 11:30 a.m.
Meet Me@the Bridge via video
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Dec 6, 2013
10:00 a.m.-2:30 p.m.
MAC Meeting in Ann Arbor
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